Accessing Call Logs
In the sidebar, navigate to Voice Agents → Call Logs. The list shows all calls handled by your voice agents, most recent first.
Call log details
Each row in the call log shows:
| Field | Description |
|---|
| Contact | The caller’s phone number, linked to their contact record if matched |
| Direction | Inbound (caller initiated) or Outbound (agent initiated) |
| Duration | Total call length in minutes and seconds |
| Agent | Which voice agent handled the call |
| Status | Completed, Missed, or Failed |
| Date & Time | When the call occurred |
| Transcript | Link to view the full conversation transcript |
Viewing a transcript
Click View Transcript on any call log row to open the full conversation in the Live Chat view.
The transcript shows every exchange in the call:
- Agent messages — what the AI said to the caller
- Caller messages — what the caller said (as transcribed)
- Tool calls — displayed as amber cards showing the tool name, arguments passed, and result returned
This makes it easy to audit agent behaviour: see exactly what the agent said, what tools it called, and what information it retrieved or saved.
Use transcripts during testing and quality review. If the agent said something incorrect or unexpected, the transcript shows the exact tool output or knowledge base chunk that led to that response.
Filtering call logs
Use the filters at the top of the Call Logs page to narrow results:
- Date range — view calls from a specific time period
- Agent — filter by a specific voice agent
- Direction — show only inbound or outbound calls
- Contact — search by phone number or contact name
Call log retention
Call logs and transcripts are retained indefinitely unless manually deleted. Transcripts are stored as conversation records linked to the contact, so they’re also visible in the contact’s conversation history in Live Chat.
Related pages
