What is Swiftsell?

Swiftsell is a WhatsApp business automation and AI voice platform that helps you engage customers at scale.

Overview

Swiftsell is an all-in-one platform for businesses that want to automate customer conversations on WhatsApp and over the phone. You build automated bots, run broadcast campaigns, deploy AI voice agents for inbound and outbound calls, and manage live-agent conversations — all from a single workspace.

Core capabilities

WhatsApp Automation

Build no-code conversation flows triggered by incoming messages. Collect data, branch on conditions, call external APIs, and hand off to human agents.

Campaigns

Send one-time broadcast messages or set up webhook-triggered campaigns that fire automatically based on events in your systems.

AI Voice Agents

Deploy AI-powered phone agents that handle inbound calls and make outbound calls. Backed by your knowledge base and configurable with custom tools.

Live Chat

Monitor and respond to conversations across WhatsApp and phone channels. Assign conversations to agents or teams, and view full AI call transcripts.

Knowledge Base

Upload documents, crawl websites, and add URLs to create a knowledge base that powers your AI bots and voice agents.

Audience Management

Import contacts, enrich them with custom attributes, and segment them for targeted campaigns and automations.

Who is Swiftsell for?

Swiftsell is built for sales, support, and marketing teams at businesses of all sizes who want to:

• Automate repetitive conversations — answer FAQs, qualify leads, collect order details, and book appointments without human involvement.
• Run targeted campaigns — send promotions, reminders, and transactional messages to segmented audiences on WhatsApp.
• Handle phone inquiries with AI — replace or augment a call centre with AI voice agents that understand natural language and take action.
• Collaborate as a team — assign conversations to the right agent or team, track response times, and keep a full message history.

How it works

Contact messages you on WhatsApp
         ↓
Swiftsell routes to the right bot or agent
         ↓
Bot collects info, answers questions, calls APIs
         ↓
Escalate to human agent if needed (Live Chat)
         ↓
Log outcomes, update contact attributes, trigger follow-up campaigns

For phone calls, the flow is:

Inbound call arrives → AI voice agent answers
                     → Understands speech (transcriber)
                     → Reasons + responds (LLM)
                     → Executes tools (HTTP, save attribute, send WhatsApp)
                     → Hangs up → Call log + transcript saved

Next steps

Quickstart

Get up and running in 5 minutes — create a workspace, connect WhatsApp, and send your first automated message.

Connect WhatsApp

Step-by-step guide to connecting your WhatsApp Business Account to Swiftsell.