Viewing sources
Open a knowledge base to see all its sources in a list. Each source shows:
- Type — Domain, URL, or File
- Name / URL — the domain, URL, or filename
- Status — Pending, Completed, or Failed
- Added — when the source was added
- Chunks — number of content chunks indexed (visible on completed sources)
Re-indexing a source
Sources are indexed once when added. If your website or document has changed, you need to re-index to pick up the new content.
To re-index a source:
- Click the … menu next to the source.
- Select Re-index.
The source status changes back to Pending while it processes the updated content. The old chunks are replaced when re-indexing completes.
Set a recurring reminder to re-index key sources whenever you update your product documentation or pricing pages. Stale content is the most common cause of inaccurate AI answers.
Deleting a source
To remove a source from the knowledge base:
- Click the … menu next to the source.
- Select Delete.
- Confirm the deletion.
Deleting a source removes all its indexed chunks. If an AI agent or bot is currently using this knowledge base, it will no longer retrieve content from the deleted source immediately after deletion.
Batch delete
To delete multiple sources at once:
- Check the checkbox next to each source you want to remove.
- Click Delete Selected in the toolbar that appears.
- Confirm the deletion.
Inspecting chunks
Each completed source is broken into chunks — fixed-size passages of text. The number of chunks is shown in the source list.
To inspect the chunks from a specific source, click the source row to expand it. You’ll see the individual text passages that were extracted and indexed. This is useful for diagnosing retrieval problems — if a chunk contains garbled or irrelevant text, the source content may need to be cleaned up.
Knowledge base limits
| Limit | Value |
|---|
| Sources per knowledge base | No hard limit |
| Chunks per source | Depends on content length |
| Max file upload size | 10 MB |
| Concurrent knowledge bases | No hard limit |
Related pages
